Merchant Refund Process (Online / Offline)
| Payment Method | Online / Offline | Same Day | Next Day | Remarks |
|---|---|---|---|---|
 Alipay | Online & Offline | Transaction over 365 days contact Revenue Monster | ||
 Alipay+ | Online & Offline | Transaction over 365 days contact Revenue Monster | ||
 Atome | Online & Offline | Contact Atome at [email protected] | ||
 Boost | Online & Offline | Transaction over 14 days contact Revenue Monster | ||
 DuitNow | Online & Offline | Merchant may void to customer before settlement | ||
 FPX | Online | Manually refund to customer / Customer may file dispute to their bank issuer | ||
 GrabPay | Online & Offline | Transaction over 30 days contact Revenue Monster | ||
 MAE | Online | If insufficient amount, contact Revenue Monster | ||
| Offline | Transaction over 30 days contact Revenue Monster | |||
 Mastercard | Online | Contact Revenue Monster | ||
| Offline | Merchant may void to customer before settlement | |||
 MCash | Online & Offline | Contact Revenue Monster | ||
 Setel | Online & Offline | If insufficient amount, contact Revenue Monster | ||
 ShopBack | Online & Offline | Transaction over 30 days contact Revenue Monster | ||
 ShopeePay | Online & Offline | Transaction over 365 days contact Revenue Monster | ||
 TaPay | Online & Offline | Contact Revenue Monster | ||
 Touch 'n Go | Online & Offline | Transaction over 30 days contact Revenue Monster | ||
 Truemoney | Online & Offline | If insufficient amount, contact Revenue Monster | ||
 UnionPay | Online & Offline | Contact Revenue Monster | ||
 Visa | Online | Contact Revenue Monster | ||
| Offline | Merchant may void to customer before settlement | |||
 WechatPay | Online & Offline | Transaction over 365 days contact Revenue Monster |
Note: Same wallet with insufficient amount — contact [email protected].